JD is a system developed for John Deere Serbia and consists of 3 main parts.
The 1st part is an Android application whose main purpose is to help farmers report any kind of malfunction of their tractors, harvesters etc. Prior to the application, farmers could report such problems only via phone and it usually took time due to a lack of service coverage organization and long logistic procedures.
Through the application, with only 2 clicks, farmers are able to contact their John Deere service whose operators have all the information about their product – that way the communication became faster and easier. Moreover, the app helps operators to be directed to the farmers only in their region whilst in the recent past, they could be referred to any farmer anywhere in Serbia. This way, the operator’s response rate became higher on critical events regarding mechanical failures and more transparent, while the organization process became more efficient, reliable and faster.
The application became very important, as farmers are able to get in touch with service officers quickly and to get specific replies to their issues easily through the application on their mobile phones.
The app sends notifications to the service in charge for a specific region so they can respond to farmers’ problems instantly, it helps both farmers and the service to communicate in easier, cheaper, and more efficient way; it also notifies farmers about the events regarding agriculture, machinery and new products from John Deere which many farmers found very useful for their business.
The 2nd part is related to the Service application which helps John Deere’s management to monitor all malfunctions of their machines and to get feedback regarding the same. Service app keeps track of the problems reported, can recognize which type of machines have identical failures, what are complains about and thus improve and report to the production management. The service is able to check the warranty period of the machine reported by the farmer, as well as to make further analysis of their products.
- Technologies used in the development of JD application are
- backend: Java and RESTful services
- frontend: HTML, CSS, Java Script, and Bootstrap
- Mobile: Android Studio