JD is a system developed for John Deere Serbia and consists of 3 main parts.
The 1st part is an Android application – the main purpose is to help farmers report any kind of malfunction of their tractors, harvesters etc. Prior to the app, farmers could report such problems only via phone and it usually took time due to a lack of service coverage organization and long logistic procedures.
Through the app (with only 2 clicks), farmers are able to contact their John Deere service whose operators have all the information about their product – that way the communication became faster and easier. Moreover, the app helps operators to be directed to the farmers only in their region whilst in the recent past, they could be referred to any farmer anywhere in Serbia. This way, the operator’s response rate became higher on critical events regarding mechanical failures while the organization process became more efficient and faster.
The app sends notifications to the service in charge for a specific region so they can respond to farmers’ problems instantly, but it also notifies farmers about the events regarding agriculture, machinery and new John Deere products which many farmers found very useful for their business.
The 2nd part is related to the Service application which helps John Deere’s management to monitor all malfunctions of their machines and to get feedback regarding the same. Service app keeps track of the problems reported, analyze the data and report to the production management. The service is able to check the warranty period of the machine reported by the farmer, as well as to make further analysis of their products.