Summary

Social share

Delmax is a leading company in Serbia that provides spare parts and other goods for vehicle maintenance, as well as the equipment and technical software for daily operations of car workshop garages.

 

As Delmax follows the latest global tech and IT solutions, they decided to invest in development of a mobile application that will facilitate purchase process for their customers and also make the entire communication process more effective – that is where Zesium stepped in as a technical partner.

The strategic goal of the company is to cover 99% of needs of car workshop garages within their daily business operations, high quality information flow and ordering process combined with on time spare parts delivery.

 

Bravo Majstore is a mobile application for Delmax registered users to be able to review the current offers and improve their purchase process as well as to engage with their clients and offer more personalized services.

Challenge

  • To reach higher level of digitization of the purchase process and communication for their customers

 

  • To connect and engage their clients and customers

 

  • To enable Delmax admins to monitor and manage the entire process in real time

 

  • To offer clients the loyalty programs (collecting points, rewarding system, discounts etc.)

 

  • To personalize content for their customers

 

Solution

  • Android mobile application Bravo Majstore helped digitized and more efficient purchase process. With customized offers, customers make a purchase directly in the app. Customers can browse offered items, add them to their basket or a wishlist and more. 

 

 

  • The mobile app enables Delmax co. to engage with their customers within their loyalty project. It enables customers to register and manage their own account (check the offers for offered items, complete a purchase, browse products as per their own filtering and save the chosen products to favourites, check their collected points and more)

 

  • Admin App enables admins to browse ample information. Admins can check all details as per their relevant filters and categories, manage projects and invoices per custom parameters, manage the marketing campaigns  and financials. Alongside, admins can generate various reports and perform revenue analysis as per your parameters.

 

  • Customers are offered loyalty program – collect points with regular purchase, providing the best customer service. Long term customers can earn points for their loyalty which they can use later for their future purchases.

 

  • Delmax  provided customers with personalized content – customers receive personalized notifications on the company latest news, offers, discounts only relevant to them.

 

Result

The result of our cooperation with Delmax is a mobile application ‘Bravo Majstore’ which is specifically designed and developed for their customers to enable their easier communication with Delmax.

 

 

Delmax succeeded to offer their customers a new level of customer experience and position themselves as the leader on the market.

Have a question for us or wish to share an idea?

We’re keen to hear more and happy to share our knowledge.

Write to us!