Summary

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Zesium has an extensive experience in Lean management methods, thus John Deere Serbia approached us to support their idea and help with a new concept for John Deere workflow, which promised incredible result for the business.

 

Our team showed initiative and actively participated with new ideas for expanding John Deere business plan.

Challenge

 

  • Slow and time-consuming communication via phone (lack of service coverage organization and long logistic procedures)

 

  • ability to target customer enquiries per location vicinity

 

  • ability for JD to send personalized information to their users as per collected data

 

  • ability for JD to compile and analyze data

 

  • JD app design to match the company brand

 

Solution

  • JD mobile app help farmers directly report any kind of malfunction of their tractors, harvesters etc. quickly and efficiently.

 

  • The app helps operators to be directed to the farmers in their region increasing operators’ response rate on critical events like mechanical failures, etc. The organization process became more efficient and faster.

 

  • JD app enable personalization in messages to JD farmers like the events regarding agriculture, machinery and new John Deere products which many farmers found very useful for their business.

 

  • JD management can monitor all reporting, obtain feedback and more. Service app analyze the data and report to the production management enabling further analysis of their products.

 

  • JD app design was developed by Zesium, both graphical (colors, icons, etc) and functional (UX, screens, buttons, etc). It was adjusted to be user-friendly and at the same time, inventive and modern.

Result

We are deeply proud of JD application – since John Deere is a global network operating in more than 30 countries, the application can further expand to other markets as it has shown excellent results and encouraging feedback from both – users (farmers) and the management of John Deere company in Serbia.

 

We proudly show you some of the comments of our users:

 

Bojan Erak left 5 stars rate with the following comment regarding John Deere application:

 

‘great application, admiration for the great idea and its realization‘.

 

The following statement is from CEO of John Deere Serbia, Ms. Suzana Mikovic:

 

‘Everyone from our company who interacted with workers from Zesium, were more than satisfied with their dedication to work and their high quality services provided to us. In general, people who we worked with on a daily basis were very quick in implementing our ideas into an app and also were efficient with any problems that we encountered during the process of building an app. All in all, we were extremely satisfied working with Zesium, because their team is flexible and easy to work with and what is the most important in IT industry – they were open to new ideas and innovation‘.

 

 

As they would say in John Deere: ‘In the race against the time, nothing runs like a deer’.

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